Job Title: Commercial Sales Leader
The role of a Commercial Sales Leader is to lead the overall creation and execution of the commercial agenda in an assigned unit. The goal is to drive extraordinary sales and visit growth. This involves leading and developing a team, managing resources (staff and budget), and achieving key KPIs including market penetration, growth, brand perception, and customer purchase satisfaction in an omni-channel environment.
Responsibilities:
* Leading the overall creation and execution of the commercial agenda in an assigned unit
* Leading and developing a team, including Local Marketing and Business-to-Business (B2B)
* Managing associated resources (staff and budget) to achieve key KPIs
* Providing strategic direction and operational steering across all commercial functions
* Acting as a business partner to the Market Manager, providing strategic advice and functional expertise
* Securing a competitive position in an omni-channel sales environment
* Proactively cooperating with the Commercial team to implement national business plan objectives
* Driving growth, cost optimisation and process efficiency in subordinate areas
Requirements:
* Minimum 9 years of related experience contributing to customer satisfaction and business results
* Minimum 4 years of managerial experience in problem-solving, conflict management, and people development
* Strong business acumen from a fast-paced retail environment
* Experience in making commercial decisions based on market data and customer insights
* Demonstrated experience in omni-channel customer experience and retail operations
* Proven track record in managing multiple tasks and effectively engaging and developing teams
* Knowledge of customer, selling, marketing and B2B processes
* Experience in setting and managing budgets, action plans, and goals aligned with business objectives
Key Qualities:
* Passionate about customers and ensuring a positive shopping experience
* Committed to leading business through people and developing talent
* Skilled at aligning customer needs and expectations with business needs
* Strong analytical skills with the ability to use data to drive commercial decisions
* Entrepreneurial and innovative in your thinking