As a Medical Liaison Manager, you will play a vital role in representing the strengths and services of Sullivan Nicolaides Pathology (SNP) to nurses, doctors, and key medical personnel across hospitals and medical centres in the Carins region. You will build strong, positive relationships with clients while promoting our services to support business growth and service excellence.
Based from our Cairns laboratory, you will work in a highly mobile, hybrid sales and customer service role. Your time will be spent engaging with healthcare professionals in hospitals and medical practices, supporting the successful implementation of services, and contributing to marketing and business development initiatives. You will also collaborate closely with your manager and the medical liaison team through office-based planning, reporting, and strategic activities.
Key Responsibilities
* Presenting SNP services and capabilities to medical and healthcare professionals.
* Establishing and maintaining strong professional relationships with clients and key stakeholders.
* Identifying and maximising business development opportunities to grow SNP’s market presence.
* Identifying and addressing service needs, gaps, and improvement opportunities, with a focus on client retention and business growth.
* Monitoring competitor activity and responding to potential business threats.
* Maintaining a high standard of customer service for referring practitioners, their staff, patients, hospitals, nursing homes, and other institutions.
* Developing and maintaining detailed knowledge of medical centres, hospitals, key contacts, specialist disciplines, ward operations, and competitor activity within your territory.
* Building relationships with administrators, directors of nursing, clinical nurse consultants and educators, unit managers, public relations and marketing teams.
* Structuring your workload to ensure approximately 70% of time is spent in direct client contact and 30% in administrative and office-based duties.
* Reporting significant service variations to the Marketing Manager and supporting prompt resolution.
* Implementing immediate solutions when service expectations are not met and contributing to continuous quality improvement initiatives.
* Participating in SNP-sponsored educational, promotional, and marketing activities.
* Assisting in the planning and development of marketing strategies and products.
* Organising and supporting marketing functions, laboratory tours, and promotional events.
* Encouraging staff participation in quality improvement initiatives.
* Providing support to colleagues when required.
* Attending liaison meetings, seminars, conferences, and teleconferences, including occasional out-of-hours commitments.
* Preparing and submitting accurate and timely reports as requested.
What we are looking for
We are seeking a motivated and proactive professional with a strong commitment to service excellence and outstanding communication skills. You will bring enthusiasm, resilience, and a solution-focused mindset to your role, along with the confidence to present and deliver product and service information to medical professionals.
To be successful in this role, you will need to demonstrate the following:
* A proactive and self-driven approach to achieving results.
* Excellent interpersonal, presentation, and relationship-building skills.
* The ability to negotiate successful outcomes and manage change effectively.
* Strong problem-solving and organisational abilities.
* A creative and strategic mindset with a focus on continuous improvement.
* A genuine commitment to customer service and professional integrity.
Previous clinical experience in a healthcare environment is desirable but not essential.
About Sullivan Nicolaides Pathology (SNP):
Sullivan Nicolaides Pathology (SNP) is one of Australia's leading providers of diagnostic pathology services, recognised for our unwavering commitment to excellence in patient care and high-quality testing. As part of the global Sonic Healthcare network, we operate a wide-reaching network of laboratories and collection centres, offering comprehensive services across histopathology, cytopathology, and molecular diagnostics.
At SNP, we don’t just offer jobs, we build long-term careers. With many of our team members celebrating over 20 years of service, we pride ourselves on delivering genuine opportunities for learning, development, and career progression.
We foster a strong culture of support and collaboration, backed by an open-door policy and a shared dedication to excellence. Every team member plays a vital role in delivering accurate, timely results that support the health and wellbeing of our community.
Why Choose Us?
Benefits Platform: Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations!
Novated Leases: Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.
Fitness Passport: Stay active with discounted gym memberships at any gym of your choosing. Prioritise your health and wellbeing with ease!
Parental and Adoption Leave: We believe in supporting families! Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.
Employee Assistance Program (EAP): Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.
Career Opportunities: At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities! Enjoy structured progression, pay increases, and training in advanced skills.
Medicare Rebates: Benefit from exclusive Medicare rebates for pathology and diagnostic imaging services for you and your family.
We embrace diversity: Sullivan Nicolaides Pathology is an equal-opportunity employer and is committed to creating an inclusive environment for all employees. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.
Join Us!
If you are passionate about building strong relationships within the healthcare sector and driving service excellence through meaningful engagement, we invite you to apply. Join Sullivan Nicolaides Pathology as a Medical Liaison Manager and play a key role in supporting clinicians, improving patient outcomes, and strengthening our presence across the region.
Submit your resume and cover letter today and take the next step in your career with our dedicated and professional team.