Join Our Team at Disability Matters Inc.- Permanent Full Time - Client Facilitator
Disability Matters Inc. is proud to be the largest NDIS provider on the Atherton Tablelands, dedicated to supporting people with disability "Live a Life Full of Possibilities". Our mission is simple yet powerful: to deliver professional, supportive care that empowers individuals and strengthens families.
We offer comprehensive services to NDIS Participants and their families, including:
* Plan Management
* Support Coordination
* Direct Support in all its forms – In-home, Community Access, Group Activities
* Supported Independent Living, and Short to Medium Term Respite Accommodation
We currently have an exciting opportunity in our organisation for a passionate and organised Client Facilitator to bring their SPARK to our Direct Supports Team. This pivotal role is all about connection, coordination, and care. This position will require the right candidate to work over 5 days per/week roster.
Key Responsibilities:
* Act as the day-to-day interface between participants and Disability Support Workers
* Listen to and identify participant and family needs with empathy and precision
* Match participants with suitable support workers to foster meaningful relationships
* Manage rosters and resources in a fast-paced, dynamic environment
* Ensure supports are scheduled in line with participants' goals and NDIS plans
* Deliver exceptional customer service—responsive, professional, and timely
* Maintain high-level administrative processes and stakeholder engagement
* Provide multidisciplinary advice and contribute to strategic outcomes
* Participate in our on-call roster as part of your commitment to holistic care
What You'll Bring:
* Strong organisational and time-management skills
* A proactive and solutions-focused mindset
* Excellent communication and interpersonal abilities
* A passion for making a difference in the lives of others
* Experience within NDIS Sector as Client Facilitator or Support Coordination would be desirable
Essential Requirements
* Working rights in Australia
* Current NDIS Worker Screening Card
* Current Working with Children Blue Card
Benefits working with us at Disability Matters:
* Family friendly working environment
* Positive team culture
* EAP Counselling and Support Services available to our Employees
* Excellent Not for Profit Salary Sacrificing Benefits.
At Disability Matters Inc., we are committed to creating an inclusive, supportive, and values-driven workplace where our staff make a meaningful difference every day.
Please submit your resume and cover letter via seek application.