Senior Receptionist | Feel to Heal Psychology | Deakin ACT
Full Time | Monday to Friday
We're a psychology practice in Deakin and we genuinely care, about our clients, our team, and the experience people have when they walk through our doors. We see children, adults and families, and we work hard to make sure everyone feels safe and supported from the very first contact.
We've just doubled in size and honestly, it's a really exciting time to be joining us. Our practice has grown and we need our front of house to grow with it. We're looking for a Senior Receptionist to come on board full time and become a real part of what we're building. Someone who loves being the heartbeat of a practice. Someone who takes pride in their work, picks up on the energy in a room, and brings calm and warmth even on the busy days.
About the role:
You'll be the first face and voice our clients encounter, and that matters enormously to us. The role is full time, Monday to Friday with no weekend work, and based in our beautiful practice space in Deakin. No two days will look exactly the same, and we like it that way.
Day to day you'll be:
* Welcoming clients in person and managing phone and email enquiries
* Booking and scheduling appointments through Zanda
* Processing payments via Tyro, Stripe and Medicare
* Handling private health and Medicare claims
* Supporting the team with general admin
* Keeping the front of house running smoothly and feeling welcoming
* Maintaining strict confidentiality at all times
What we're looking for:
We need someone who has done this before, ideally in a psychology or allied health setting. The technical stuff can be taught, but what we really care about is emotional intelligence. Our clients are often going through difficult times, and the person at reception sets the tone for their whole experience with us.
If you're someone who takes initiative, doesn't need to be told twice, and gets a real sense of satisfaction from a day running well, you'll fit right in.
Beyond that, we'd love someone who is:
* Experienced in reception, with a psychology or medical background being a big plus
* Confident with systems and quick to pick up new ones (Zanda experience is a bonus)
* Experienced with Medicare and NDIS billing and claims
* Calm, warm and professional, especially when things get busy
* Great with people across all ages and presentations
* Organised, detail-oriented and someone who just gets things done
What's in it for you:
* A full time, Monday to Friday role with a team that actually looks out for each other
* A social culture, we do regular get-togethers and genuinely enjoy spending time together
* A brand-new, purpose-built practice space in Deakin
* Supportive leadership from our Practice Manager and General Manager
* Free on-site parking
* On-site coffee machine and T2 teas
Ready to apply?
Apply through SEEK with your CV and Cover Letter and address your Cover Letter to Jemma, our practice manager and make your cover letter count. Tell us why you'd be a great addition to our team. Add photos, send us a video application, whatever! - make it fun! We read every one!
We can't wait to hear from you.