Join to apply for the Quality Services Manager role at IXOM
About your role
We are seeking a dynamic leader to oversee the Quality Assurance and Quality Control functions across Australian Botanical Products (ABP). This pivotal role ensures all products consistently meet rigorous internal standards and comply with external regulatory requirements.
You will be responsible for leading the QA & QC team, working collaboratively with cross‑functional teams including operations, customer service, and product development while maintaining and enhancing robust quality systems, securing and sustaining key certifications (including ISO 9001, GMP, TGA, and HACCP), and ensuring full compliance with Good Manufacturing Practice (GMP) and Good Laboratory Practice (GLP).
Key responsibilities
* Lead and mentor high‑performing QA and QC teams, identifying skill gaps and delivering targeted training to support continuous development. Foster a collaborative, quality‑driven culture focused on improvement and excellence.
* Building strong cross‑functional relationships to embed a culture of quality and safety across the business.
* Leading internal and external audits and managing quality incidents with a proactive, solutions‑focused approach.
* Driving continuous improvement through strategic KPIs and quality initiatives.
* Supporting product stewardship by ensuring safe handling, accurate documentation, and traceability of all products.
* Oversee the recruitment, selection, and professional growth of both contract and permanent staff, ensuring alignment with organisational goals and values.
Who are we looking for?
* Minimum 10 years' experience in a Quality Assurance role within the chemical, food, pharmaceutical, or personal care industries – TGA Experience required
* Strong technical understanding of chemical regulations and compliance requirements across food, pharma, or personal care sectors
* Minimum 5 years' leadership experience
* Team building capability and proven ability to develop people and build strong positive culture
* Proven experience maintaining and improving certified quality systems (e.g., ISO 9001, ISO 22716, TGA)
* Demonstrated capability in conducting internal audits and managing external supplier/vendor audits
* A proactive, detail‑oriented professional with a continuous improvement mindset and strong stakeholder engagement skills
Benefits at IXOM
For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts.
Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.
We support what's important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.
To Apply
If this sounds like you, we'd love to hear from you
Our Process
At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.
Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Quality Assurance
Industries
Personal Care Product Manufacturing
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