**Work Type**:
- Permanent - Full Time**Work Mode**:
- On-site**Industry**:
- Call Centre & Customer Service**Location**:
- Clayton South - Victoria**Salary**:
$65,000.00 - $68,000.00 Yearly
**Reference**:
- BH-26667- This company we are currently partnering with is a leading provider of high-quality camping and outdoor gear, committed to helping outdoor enthusiasts explore nature safely and comfortably. We are seeking a passionate and customer-focused individual to join the team as a Customer Support Representative in a permanent position. As the first point of contact for customers, you will play a crucial role in ensuring their satisfaction and fostering positive relationships with the brand.**Responsibilities**:
- Provide accurate information about the products, including features, specifications, and usage recommendations
- Provide order processing support to the Sales Managers and Aftermarket Sales Executives as required
- Handle returns, exchanges, and warranty claims efficiently and courteously
- Troubleshoot technical issues and escalate complex problems to the appropriate departments
- Maintain a comprehensive understanding of the product line and stay updated on industry trends and developments
- Collaborate with other team members to continuously improve processes and enhance the overall customer experience
- Assist the team in working through a backlog of customer orders
**About You**:
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritise tasks in a fast-paced environment
- Passion for camping, hiking, and outdoor activities is ideal, but NOT a must
- Proficiency in using Microsoft Navision and Microsoft Office Suite is preferred
- You take an enthusiastic approach to your work and treat others with respect
**Benefits**:
- Flexible Hours on Offer
- Work for a Global Company with a great reputation in their specific industry
- Onsite Parking