Bank Manager – Westfield, Mount Druitt
Location: Westpac Mount Druitt, New South Wales, Australia
Full-time, permanent opportunity at Westpac / St George's Westfield Mount Druitt branch.
What's the role?
As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed local customer expectations, while playing a hands-on role in a community you're proud to call your own. You'll set the standard for the Westpac Group experience, act as the driving force behind your branch's success, hold financial, risk and operational accountability, and ensure customer advocacy lies at the core of everything you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's and our customers' success.
This is a full-time, branch-based role, Monday-Friday inclusive, with Saturdays as required.
How will I help?
Hold accountability for compliance and risk management – build a culture of doing the right thing
Take ownership of resolving customer concerns effectively and efficiently
Drive customer acquisition, service and retention – building genuine connections with our customers and the community
Lead and uplift frontline staff through training, mentoring and performance management
Drive results that have a clear, positive and direct impact on overall branch performance – with responsibility for profit and loss
What do I need?
Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
Proven experience holding accountability for risk and compliance, staff performance and customer experience
High-energy, with an ability to inspire and motivate a diverse team
Experience working to fulfill business performance targets and spur growth
Ability to effectively de-escalate and address challenging situations using strong communication and problem-solving skills
Why join us?
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
A variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities to grow your career within the bank
Opportunities to give back to the community through volunteering initiatives
Other Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales, Business Development, Education
Industries: Banking, Financial Services, Investment Banking
How to apply
To get started, simply click the APPLY or APPLY NOW button.
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
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