Job Overview
Start your career in the banking and finance industry. Randstad are currently looking for customer service professionals to join one of Australia's largest banks within their Contact Centre team at Bedford Park with a start date of Monday 27th April 2026.
Responsibilities
The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other.
* Manage inquiries for existing customers relating to their mortgages
* Act with urgency and respond to customer queries in an empathetic and professional manner
* Deal with hardship calls and come up with solutions
* Always look for new opportunities to delight our customers
* Contribute to the development and continuous improvement of customer experience
Qualifications
* Strong background in handling difficult calls or customers
* High level of empathy and resilience
* Professionalism and empathy when handling inbound and outbound calls
* Proven examples of strong customer focus and dispute resolution
* Possess a high degree of attention to detail and accuracy
* Ability to work a rotating roster between the hours of 8 am-8 pm Monday-Saturday
* Must be available to commence Monday 27th April 2026
Benefits
* A great pay rate of $38.99 per hour
* Conveniently located in Bedford Park with onsite parking
* Opportunity to work within one of Australia's largest banking institutes
* Extensive and thorough training programs to aid staff learning and development
* Full-time hours provided, casual 9-month assignment with a view to transition to permanent if you are the right fit for the role
* Multiple exciting benefits and discounts that come with working for a Big 4 Bank
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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