The Account Director – Employee Relations is a senior role within the Workplace Risk Employee Relations team, responsible for leading the delivery of ER advisory and project work, overseeing retained client arrangements, and supporting business development and revenue growth for the Employee Relations (ER) practice.
Reporting to the ER Services Lead, this role will ensure service quality, responsiveness, and continuity for key accounts, while also contributing to the expansion of cross-practice solutions such as WTW Pay Comply.
The Account Director will play a pivotal role in mentoring junior team members, supporting market expansion, and ensuring the long-term sustainability and growth of the ER practice.
The Role Lead the delivery of complex ER advisory and project work, including WTW Pay Comply service delivery in collaboration with the Retirement team.
Oversee retained client arrangements and key accounts, ensuring service quality, responsiveness, and continuity.
Support business development and market expansion, including the pursuit of larger, strategic projects and support for growth strategy.
Deliver high-quality ER advisory services that contribute to, and exceed, both individual and practice-level revenue and growth targets, including assessing commercial risk, pricing services, and negotiating client contracts.
Represent the practice in industry forums, client presentations, and internal meetings as required.
Mentor and develop junior team members (., Account Executive), building internal capability and resilience.
Contribute to the broader Workplace Risk practice by collaborating on cross-functional projects, sharing expertise, and supporting the integration of Employee Relations with other risk and compliance services.
Deliver and expand cross-LOB (Line of Business) solutions, supporting both business development and service delivery for high-demand growth initiatives.
Engage in initiatives related to workers' compensation, including partnering with the workers' compensation team to deliver integrated solutions for clients, advising on complex cases where ER and workers' compensation intersect, and supporting the development of best practice resources and training.
Support the development and delivery of holistic workplace and people risk solutions that address employee relations, workers' compensation, health and safety, and compliance needs for clients.
Maintain and grow client relationships, ensuring high levels of client satisfaction and retention.
Develop and support internal processes, best practices, and compliance within the ER team, ensuring all services meet company policies, standards, and regulatory requirements.
Champion diversity, equity, and inclusion in all aspects of ER and workplace risk consulting.
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