Join us at Accor, where life pulses with passion!
As a pioneering leader in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be truly yourself. It is a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you do with us will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
Job profile
You must be happy working customer-facing at all times, from morning shifts to evening work. You will be trained to provide multi-functional services within Front of House, Bar, Food and Beverage, and Housekeeping where applicable.
As a Multi Task Team Member, you will handle enquiries and room reservations made via telephone, online, or email. Receptionists greet and welcome guests on arrival; making a good first impression with a warm welcome and a pleasant atmosphere is essential to start their stay positively.
You will provide excellent counter and table service (when applicable) and have complete knowledge of all food and beverage items offered on the menu.
Job responsibilities
* Be aware of all hotel departments and communicate effectively.
* Check guests in and out using a computerized system.
* Familiarize yourself with hotel check-in/out procedures and the reception system.
* Issue keys and provide directions to guests.
* Keep accurate records of guest arrivals and departures, and communicate relevant information to the appropriate departments.
* Provide guests with information about local attractions and additional services such as taxis, newspapers, or storing valuables.
* Ensure timely delivery of messages and mail to guests.
* Assist with incoming calls and help guests make external calls.
* Prepare customer accounts upon check-out, including additional charges.
* Handle payments via cash or card.
* Address guest queries or complaints professionally.
* Understand hotel charge rates and facilities.
* Follow proper duty handover procedures and ensure guest registration forms are completed.
* Maintain guest and hotel security at all times, reporting suspicious activity.
* Manage cash and monetary transactions securely.
* Know and adhere to health, safety, and fire evacuation procedures, especially during emergencies.
General Assistant (Multi Task role)
* Provide excellent service and maintain knowledge of food and beverage offerings.
* Coordinate with the kitchen regarding orders and promotions.
* Set up and stock the bar when applicable.
* Maintain hygiene standards and health and safety compliance.
* Follow till operation and security procedures.
* Deliver courteous and efficient service.
* Build relationships with frequent clients and attract new customers.
* Assist with departmental cleaning and report problems to management.
* Dress according to hotel standards and comply with customer care principles.
* Support all operations at the front desk and undertake reasonable requests from management.
* Attend training as required.
Qualifications
Personal profile
Qualities: flexible, enthusiastic, punctual, reliable, adaptable.
Skills / Qualities
* Strong ethics, responsibility, independence, motivation, positivity, interpersonal skills, team spirit, good listening and presentation skills, fluency in English, dynamism, sales orientation, resilience under pressure, knowledge of food hygiene and H&S regulations.
Special Notice
Maintain confidentiality and exercise discretion. Flexibility in working hours is essential due to industry demands.
Additional Information
We are committed to Diversity & Inclusion, aiming to attract, recruit, and promote diverse talent.
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