Department of Corporate and Digital Development NT – Darwin NT
Job description
Agency Department of Corporate and Digital Development Work unit ICT Services – Service Management
Job title ICT Manager Designation Administrative Officer 7
Job type Full time Duration Ongoing
Salary $117,356 - $126,251
Location Darwin
Position number 21464 RTF 343745
Closing 24/03/2026
Contact officer Andrew Arias on 08 8901 13*** or ************@education.nt.gov.au
About the agency https://dcdd.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=343745
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Overview
Primary objectiveProvide operational ICT management and support services to ensure high availability and maximum effectiveness of client Agency systems and information and communications technology to support business operations. This position primarily services the Department of Education.
Context statementICT Services provides ICT hardware and software services to client agencies to meet business requirements. This includes end user services such as the ICT Service Centre, End User Computing, Network Management, Voice and Telecommunications including internet. This position is in the ICT Service Management unit and works closely with the Service Providers and Service Delivery teams supporting allocated client Agencies.
Responsibilities
* Assist with the implementation and ongoing management of ICT services and related systems for client Agencies, including NT Government schools.
* Develop a thorough understanding of the NT school environment to provide advice, support and communication to school and corporate staff on available digital services.
* Provide leadership and resource management of the client Agency ICT Operations section to effectively contribute to the achievement of the strategic directions.
* Assist with the operation of contracts for delivery of ICT services and the relationships with major service providers.
* Provide technology support and consulting services for school, corporate and distance education clients.
* Manage processes relating to changes to the ICT environment to ensure changes are planned, prioritised, costed, communicated and implemented effectively.
Selection criteria
Essential
* Extensive knowledge and experience in the development and delivery of computer, server, local area and wide area network services and ICT security for a large and highly dispersed client base.
* Experience in supporting delivery of ICT, digital and/or data solutions from an operational and/or project perspective.
* Innovative thinker with good problem solving skills and a structured approach to managing priorities and work.
* Ability to communicate in a clear, concise and articulate manner and approach negotiations with a clear understanding of desired business outcomes and maintain strong professional working relationships with a range of stakeholders including external service providers.
* Demonstrated ability to research developments across the education sector particularly in relation to innovative digital and data systems and initiatives that support school improvement.
* Demonstrated work ethic and attitude which emulates DCDD values of Commitment to service, Innovation, Ethical practice, Accountability, Impartiality, Diversity and Respect.
Desirable
* Appropriate tertiary qualification in education, information technology or other relevant discipline.
* Certification in or demonstrated knowledge of Information Technology Infrastructure Library (ITIL).
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant should consider the full requirements of the position in aligning to their work experience and capabilities to this role. Please refer to the Capability Framework.
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Important: This listing may be closed or updated without notice. Please refer to the official application portal for current status.
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