About the Role
We are seeking a Customer Experience Centre Consultant to join our team at the brand new Caroma Experience Centre in Osborne Park.
This part-time position requires flexible availability from Tuesday to Saturday (34.4-hour working week), with every Saturday being a requirement.
As the front-line face of GWA, you will serve Retail, Builder, Design, and Commercial customers visiting the Caroma Experience Centre by:
* Servicing walk-in customers and handling phone & email inquiries.
* Consulting on bathroom, kitchen, and laundry layouts, product requirements, and creating specifications.
* Proactively reaching out to external stakeholders and industry sectors to create new opportunities and maintain existing business relationships.
* Following up on pipeline contact databases and managing workflow of all new and existing opportunities within a reasonable timeframe.
* Assisting and attending experience centre events during and/or outside of business hours as per schedule.
* Leading and following up with visitors to the experience centre and post-events, including workflow of opportunities and database management.