Key Account Manager - Small & Mid Size Buildings
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Based in Melbourne or Sydney, working with the Small & Mid-Size Buildings Segment Lead. This role is responsible for managing our largest national and international Retail Chain customers, owning the relationships, understanding the customer’s business, needs, ambitions and pain points. You will work with the SMB Solution Architect, SMB Business Developer and the wider team to position and grow Schneider Electric with our customers, with a heavy focus on customer success.
Day to Day Responsibilities:
- Develop strong, long-term relationships with customers, gaining detailed understanding of their business needs and strategic direction.
- Be aware of market trends, developing a deep understanding of the Retail segment, customer requirements and expectations.
- Think expansively about the value Schneider Electric can provide across our full breadth of offers.
- Create compelling ideas, aligning our solutions to meet current and future customer requirements.
- Proactively lead the account planning process, collaborating with the account team to develop a One Schneider customer-facing strategy and value proposition.
- Drive new business growth with customers through new opportunities and improvements in existing areas.
- Enhance customer engagement by building a network at all levels inside the customer’s ecosystem.
- Lead customer success on the new digital Retail offer ensuring the customer is highly satisfied with the rollout.
Why You?
You are excited by innovation in the Retail industry, a growth-minded professional who values a values-based organization with leading-edge solutions. You are focused, collaborative and passionate about your work.
Success in this role is helped by a deep understanding of Retailers, stakeholders and the Retail industry. A passion for sustainability, technology and digitisation of assets across portfolios is highly desirable. Background could be technical or customer-facing with a solid technical understanding (e.g., Asset Managers, Building Managers, Facility Managers).
You are comfortable in a fast-paced, ever-changing environment and have a track record of building and maintaining strategic relationships with key decision makers and stakeholders. You should be open to exploring new digital offerings under development.
Required Skills and Experience:
- Degree or equivalent, certificate or diploma in a related field.
- Previous experience in account management.
- Strong sales, negotiation and presentation skills.
- Ability to analyse customer satisfaction data and develop corrective actions.
- Good knowledge of contracting and tendering procedures.
- Knowledge of relevant statutory body requirements and Australian Standards within the industry.
- Exceptional relationship and rapport-building skills (essential).
- High level technical capability and understanding.
Benefits of working in this position for Schneider Electric:
- Flexibility at Work and Global Family Leave.
- Option to participate in our Share Program, with discounts and company contributions for employees.
- Potential opportunity to purchase additional annual leave.
- Discounts at major vendors through our employee rewards schemes.
- Continuous training on Schneider products.
- Exposure to a market leader in building management, optimisation and energy monitoring.
- Working in a well-balanced, inclusive team environment.
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers. If candidates are submitted unsolicited, we will consider this as a direct candidate application and no fee will be payable.
Equal Opportunity and Trust - Schneider Electric aspires to be inclusive and fair, providing equitable opportunities to everyone, everywhere. We uphold the highest standards of ethics and compliance, including our Trust Charter, which underpins safety, sustainability, quality and cybersecurity. Schneider Electric is an Equal Opportunity Employer and values diversity to support our communities.
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