Service Desk AnalystAccrue up to 12 additional leave days annually through the Leidos Life Days Program.Exciting IT opportunity for Aboriginal & Torres Strait Islander Applicants!We’re a ‘Family Friendly’ certified workplace – we understand the diverse roles our team members need to play within their own family setting and actively support them.Our team feels Leidos is a great place to work. Learn more about our culture and benefits on our page.Do Work That MattersLeidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection, and health markets.Your New Role and ResponsibilitiesWe are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance or launch your career.This position is open only to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).Provide first-line IT support to end-users in the Asia Pacific region.Log and manage user incidents, service, and access requests.Account Maintenance (Password resets, account unlocks, etc.)Troubleshoot hardware, software, network, and telecommunication issues.Ensure compliance with Service Level Agreements and maintain user communication.Maintain documentation, and research issues and troubleshooting.Experience in a customer-centric role.Excellent communication skills and a proactive approach.Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.Awareness of ITIL best practice methodology.Willing to work onsite 5 days a week in the Canberra office, including phone calls and onsite assistance.Previous service desk experience (desirable).IT Degree or Certification/working towards (desirable).What You’ll Bring to Make An ImpactDon’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to apply. We’re most interested in your strengths, your desire to learn, and your career ambitions.This role requires the successful applicant to be an Australian Citizen and willing to obtain and hold an NV-2 or higher security clearance.Diverse Team Members, Shared Values, and a Common PurposeProviding our customers with smarter solutions takes an incredible team with diversity of thought, experience, and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. We aim to create a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.Leidos Australia is an equal opportunities organization committed to creating a truly inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse individuals, people with disabilities, veterans, neurodiverse people, and individuals of all genders, sexualities, and ages.Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities, and Pride+) offer opportunities for team members to connect, collaborate, and support our diverse community.Next StepsApply via the provided links or through our Careers page.Our recruitment process includes application screening, interviews, and background checks.Applicants may need to meet ITAR requirements, which can restrict individuals with dual nationality, permanent residency, or former nationals of certain countries.We are committed to accessible recruitment. Contact careers.au@au.leidos.com for support during your application process.* This role is subject to compliance with relevant discrimination and equal opportunity legislation.
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