Unforgettable Holiday Experience
We are seeking a skilled and detail-oriented professional to join our team as a Reservation Agent.
In this role, you will work closely with our Sales and Marketing team to ensure guests have an unforgettable holiday experience from the moment they book. Your key responsibilities will include processing and inputting FIT reservations, prioritising and accurately handling all reservations within 24 hours, and maintaining an efficient administration system.
As a live-off-island role based in our Sydney office, you will be responsible for researching and processing no shows, trace reports, arrivals checks, and other reservation procedures daily. You will also ensure outward correspondence adheres to resort procedures and any unusual correspondence is authorised by the Reservations Manager or Revenue Manager.
You will project a professional image with all guest contact, handle tasks carefully with attention to detail and accuracy, and initiate contact easily, especially dealing with strangers. Excellent verbal and written communication skills, problem-solving abilities, and strong organisational skills are essential for this role.