About the role
We're seeking a dedicated and experienced Senior Medical Secretary/Receptionist to join our friendly team at Berwick ENT' in Berwick, VIC. This part-time opportunity will see you playing a pivotal role in supporting our medical practitioners and ensuring the smooth running of our clinic.
What you'll be doing
* Providing exceptional customer service to patients, both in person and over the phone
* Managing patient bookings, appointments, payments and records with meticulous attention to detail
* Preparing files, letters and other medical documentation as required
* Handling patient inquiries and directing them to the appropriate resources
* Assisting with general administrative duties to support the clinic's operations including surgical list preparation and surgical billing
* Maintaining a professional, organised and welcoming environment for patients
What we're looking for
* Significant experience as a medical secretary or receptionist, ideally within a surgical practice
* Strong communication and interpersonal skills, with the ability to interact professionally with patients, doctors and staff
* Excellent attention to detail and the ability to work accurately under pressure
* Proficient in using medical software and technology particularly Genie Software
* A friendly, empathetic and customer-service focused approach
* The ability to work collaboratively as part of a close-knit team
* Flexibility to support the operational hours of the clinic
What we offer
At Berwick ENT', we are committed to providing a supportive and inclusive work environment. You'll enjoy a competitive salary, opportunities for professional development, and the chance to be part of a dedicated and passionate healthcare team. We also offer flexible work arrangements to help you maintain a healthy work-life balance.
About us
Berwick ENT' is a leading provider of ear, nose and throat services in the local community. With a strong focus on patient-centred care, we are dedicated to delivering the highest standard of medical treatment and support. Our experienced team works collaboratively to ensure the best possible outcomes for our patients.
If you're excited to take on this rewarding role, we encourage you to apply now.