Overview Gallagher is a global leader in insurance broking, risk management and consulting, with over 71,000 employees worldwide in more than 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.About the role As a Senior Claims Executive, you'll be responsible for managing claims in line with policy conditions and service standards, delivering exceptional client outcomes. You'll take ownership of a mixed portfolio, working closely with clients, brokers and internal stakeholders to manage the end-to-end claims process, including complex and non-standard matters.Key ResponsibilitiesProvide expert advice to clients, brokers and internal stakeholders on claims mattersAssess claims through policy interpretation and review of individual circumstancesAdvocate on behalf of clients to achieve optimal settlement outcomesManage and negotiate complex and non-standard claimsCollaborate with Claims Leaders to deliver tailored solutionsSupport dispute resolution processes, including IDR and EDR (AFCA)About you5+ years experience in a client-facing claims roleStrong understanding of claims processes, policy interpretation and lodgementKnowledge of insurance products across commercial or SME portfoliosExcellent negotiation, influencing and client advocacy skillsProven ability to build strong stakeholder relationshipsA proactive, solutions-focused mindset with solid commercial acumenHigh school diploma and five years related experienceGood understanding of claims processing and the insurance brokerage businessLicensing requiredBenefitsCareer Development: Access to personalised career pathways, training programs and tuition assistance to help you growWellbeing Support: Enjoy wellbeing offerings, an employee assistance program, and additional weeks of Lifestyle LeaveRewards and Benefits: Gallagher Rewards for discounts at over 350 major retailers, an Employee Stock Purchase Plan and salary-sacrifice superannuation optionsCommunity Impact: Paid volunteering days to give back to causes you care aboutInclusive Culture: We are committed to diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities and lifestyle choicesComprehensive Training: Full training provided to set you up for success4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated leasing opportunitiesTwo paid volunteer days annuallyHealth insurance discounts with our group insurance planEmployee Stock Purchase ProgramPaid parental leaveFlexible and hybrid work arrangementsMental health and wellbeing support for yourself and immediate family membersEmployee Recognition Awards and service milestone recognitionsPeer support programAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailersAnd more ...Ready to apply? Take the next step in your career and join a company that invests in your success. Apply now via our careers website.Equal Employment Opportunity Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.Contact For further information, contact our Talent Acquisition team atcareers@ajg.com.au .#J-18808-Ljbffr