The Future of End-User Computing: Automation & Modernisation Focused Permanent Full-Time Role | Melbourne-based This is not your typical desktop support or Level 2 Service Desk role. We are looking for an ambitious future superstar ready to grow beyond ticket-churning support into a trusted advisor who understands people, processes, and technology. This role is built for engineers who are passionate about modernisation and have a core mentality of "doing work once" by embracing automation and continuous improvement. The Opportunity Join a team dedicated to transforming the end-user workplace experience. You will be instrumental in designing, building, and maintaining a secure and highly automated modern workplace environment. You will apply your deep technical expertise to lead modernisation projects that deliver seamless, proactive, and efficient technology experiences to all users.
Key Responsibilities
* Automation & Scripting Leadership: Drive the automation of Workplace Technology tasks using proficiency in PowerShell, Bash Shell, and Microsoft Graph API. Oversee application lifecycle management, including packaging, deployment, updating, and retirement of apps.
* Endpoint Management: Manage endpoints across Windows, macOS, iOS, and Android using industry-leading MDM solutions, primarily Microsoft Intune and JAMF.
* Advanced Troubleshooting: Act as a senior escalation point for complex Level 2-3 endpoint, hardware, and application issues, utilising diagnostic tools and structured methodologies to perform Root Cause Analysis (RCA).
* Cloud & Virtual Desktop: Support and administer Azure Virtual Desktop (AVD) environments, including host pool configuration, FSLogix profile management, Azure Workspaces, and integration with Microsoft cloud infrastructure.
* Policy & Compliance: Adeptly enforce policies, automate workflows, manage Standard Operating Environments (SOE's), and support operations.
* Monitoring & Reporting: Monitor and report on endpoint health using tools like Intune, Endpoint Analytics, and Power BI, generating continuous insights and trends through automated dashboards.
* Unified Communications: Administer unified communications and conferencing systems such as Microsoft Teams Calling and Cisco Webex, ensuring reliable operation and performance.
* Documentation & Mentorship: Document configurations and share knowledge via platforms like Confluence and Jira, and provide guidance and mentorship to junior members of the team, acting as a Subject Matter Expert (SME).
* Asset Management: Manage hardware and software assets, tracking inventory, overseeing procurement, and ensuring licensing and audit compliance.
What You'll Bring
* A resourceful and confident specialist with a passion for new technologies and a bias towards proactivity and prevention.
* Proven experience in a Technical Lead or senior support role within an Enterprise-level environment.
* A natural talent for recognizing problem patterns and streamlining processes to continuously improve the end-user experience.
* Strong technical communication and customer focus with the ability to translate complex information for non-technical users.
Technical Expertise
* Modern Device Management: Expertise in Microsoft Intune (including Intune Suite), Endpoint Manager, policies, compliance, and app deployment.
* Deployment Tools: Strong hands‐on experience with Windows Autopilot and INTUNE enrollment. Experience with co‐management using Configuration Manager (SCCM/MECM).
* Windows Ecosystem: Deep engineering knowledge of Microsoft technologies, including Windows Hello, Active Directory, Group Policy, and Microsoft Entra ID (Azure Identity).
* Application Packaging: Advanced experience with application packaging, deployment, and testing, including creating and managing complex packages (e.g., Win32, MSI, MSIX, LOB apps).
* Automation & Scripting: Proficiency in automation and Device Lifecycle Management using scripting techniques (PowerShell, Bash) and tools such as Power Automate and Power Apps.
* Cloud Infrastructure: Expertise in implementing, administering, and monitoring Azure Virtual Desktop environments and associated cloud services.
Apply by using the link below, or email Leonie.woodfine@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Workplace Technology Engineer, Consultant, application Packager,
Qualifications
* Microsoft Certifications
Education
Bachelor Degree
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