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Service leader

Brisbane
Queensland Health
Posted: 6 May
Offer description

**Your key responsibilities include**:

- Provide leadership, mentoring, coaching and training to the payroll processing team.
- Liaise with Corporate Technology Solutions on payroll processing particularly for escalations and errors. Be available to provide an advisory service for pay run operational activities.
- Maintain a high-level and up to date understanding on establishment and business processes for Payroll Transactional Services including payroll production and the impacts of employee payments on workforce management issues.
- Operate and maintain system policies and procedures that support/facilitate the effective delivery of the Queensland Health payroll, including the efficiency of the organisational structures and audit requirements and processes.
- Provide comprehensive advisory services on a broad range of payroll operational issues and activities spanning multiple levels of the organisation within the Health Support Queensland, Department of Health and Hospital and Health Service Network.
- Lead the delivery of payroll and finance reconciliation, audit compliance, critical error management, end of financial year and establishment support.
- Develop and maintain effective key client relationships to enhance payroll services outcomes and efficiencies.

**We are looking for**:

- Demonstrated experience in leading and managing a payroll team or service to ensure provision of quality customer services within an industrially complex and diverse environment.
- High level leadership, management and change management skills to develop a high performing and professional workforce and workplace culture.
- High level written and oral communication skills including liaising, consulting and stakeholder engagement with a broad range of clients.
- Demonstrated knowledge of delivering payroll and rostering system processes and procedures within Queensland Health or similar large and diverse payroll teams.
- Demonstrated knowledge of contemporary human resources practices and relevant legislation, directives, industrial agreements and HR policies.

**How to apply**:
Please provide the following information to the panel to assess your suitability:

- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A statement of suitability of no more than two pages addressing your ability to meet the requirements of the role.
- Please attach relevant qualification and vaccination evidence.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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