Key Responsibilities
Customer Interaction & Support
* Respond to customer enquiries promptly across phone and email channels.
* Provide accurate information on product availability, pricing, and order status.
* Ensure every customer interaction reflects a positive, solutions‑focused experience.
* Handle customer complaints professionally and follow through to resolution.
Order Processing & Accuracy
* Enter customer orders with zero errors, ensuring correct pricing, product codes, and delivery details.
* Use Oracle systems to process and manage orders efficiently.
* Manage EDI orders for key customers, ensuring seamless electronic transactions.
* Check stock availability and coordinate with the warehouse to fulfil orders on time.
Operational & Administrative Duties
1. Process new customer