Career Opportunity
Job Summary
This role is focused on managing the on-site fleet and operational support for client solutions.
Key Responsibilities:
* Assigning field service personnel to client accounts to maintain customer satisfaction and efficiently utilize resources.
* Ensuring the skill set of assigned personnel meets the needs of the client organization.
* Providing technical support during sales cycles for national or major accounts.
* Gathering information on customer support issues and reporting trends to engineering for product revisions or enhancements.
* Establishing guidelines and defining standards for on-site technical support.
* Tracking service requests from initiation to completion and monitoring staff performance.
Required Skills and Qualifications:
Skill Descriptors:
* Customer Focus:
* Understanding of customer needs and satisfaction as primary considerations in business decisions.
* Ability to leverage that information in creating customized customer solutions.
* Service Excellence:
* Knowledge of customer service concepts and techniques.
* Ability to meet or exceed customer needs and expectations.
* Effective Communications:
* Understanding of effective communication concepts, tools, and techniques.
* Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
* Problem Solving:
* Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
* Relationship Management:
* Knowledge of relationship management techniques.
* Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
* Technical Excellence:
* Knowledge of a given technology and various application methods.
* Ability to develop and provide solutions to significant technical challenges.
* Safety (Oil and Gas):
* Knowledge of procedures, practices, considerations, and regulatory requirements for safety and protection of workers, community, environment, and company assets.
* Ability to identify and respond accordingly to work-related hazards.
* Troubleshooting Technical Problems:
* Knowledge of troubleshooting approaches, tools, and techniques.
* Ability to anticipate, detect, and resolve technical problems in a manufacturing environment.
Benefits:
This role offers a challenging opportunity to contribute to the success of our organization and develop your skills and expertise in a dynamic environment.
Others:
This job description is intended as a general guide to the job duties for this position. It is not designed to contain an exhaustive summary of all responsibilities, duties, and effort required of employees assigned to this job.