About MSC
Mediterranean Shipping Company (MSC) Australia is a global leader in transportation and logistics. Our vision is to open up a world of opportunities for customers by continually investing in stable, robust and sustainable shipping and logistics solutions. For more information, please visit
The Role
We have a fantastic opportunity for a full time, permanent Data Quality & Support Officerwithin the National Documentation Team.
Key tasks and responsibilities:
· Customer Service: Monitor mailboxes and ensure all client enquiries related to company records are responded to in a timely manner.
· Customer Database Management: Ensure company records are maintained accurately.
· myMSC customer registrations: Ensure My MSC Portal registration records are maintained accurately, provide support regarding myMSC troubleshooting.
· eBL registrations: Monitor electronic bill of lading (eBL) registrations and arrange customer mapping, answer eBL queries.
· National Documentation Support: Provide support to National Export Documentation department, answering customer queries, allocating workload as required.
· Additional: Any other duties as reasonably directed by National Documentation Manager.
Key Skills:
· High attention to detail
· Shipping experience preferred
· Ability to work independently and as part of a wider team
Why join MSC?
At MSC, people are the heart of our business. We are not only dedicated to recruiting the right people into the right roles, but also to providing the training and support our teams need to progress their careers, in line with their own goals and aspirations.
You can look forward to a competitive salary, excellent development opportunities and a comprehensive benefits package, including Income Protection Insurance, Employee Assistance Program, Novated Leasing, and Global Travel Benefits including with our related entity – MSC Cruises.
MSC Australia is an equal opportunity employer, committed to developing and maintaining a diverse workforce. We encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.
Please note: this is an office-based position, and Australian work rights are required in order to be considered for this position.