Work ScheduleStandard (Mon-Fri)Environmental ConditionsLaboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.About the Role:The main role of this position is to support Scientists and Researchers using Mass Spectrometry products in the ANZ region, both academic and applied markets. This includes pre- and post-sale activities, providing technical support, conducting customer demonstrations and sample analysis, and offering direct customer support on- and off-site. The LC-MS Applications Specialist will be based in QLD and strives to improve the customer experience, empowering them to advance their research in various fields. Regular communication with customers, troubleshooting, assisting with experimental design, and providing data analysis support are key responsibilities.What You'll Do:Manage customer relationships from prospect to satisfied customerAssist in qualifying and preparing customer instrument demonstration requestsPerform customer instrument demonstrations and provide comprehensive reportsCommunicate effectively with sales colleagues and other relevant parties for organization of customer demonstrationsMonitor performance of LC-MS and related equipment and ensure proper functioningSupport LC-MS Product Specialists in critical sales situationsProvide technical support to customers and collaborators on-site and off-siteConduct training for customers on instrument installationsGather VOC (Voice of Customer) informationPresent scientific or technical posters and presentations at conferences and eventsTest and provide feedback on new applications, workflows, instruments, and software toolsCollaborate with other team members within the organizationCollaborate with HPLC/IC/SP specialists to improve demonstration performance of LC + LC-MS productsCollaborate with service engineers and management to resolve customer issues and support needsPerform additional duties and responsibilities as assigned by the manager as neededKeys to Success:EducationPhD in Biochemistry or related fieldExperienceMinimum 5 years of LC-MS experienceUnderstanding of the role of LC-MS in specific marketsExpert level operation and training in chromatographic and sample preparation software tools including: Tracefinder, Compound Discoverer, Proteome Discoverer, Xcalibur, LipidSearch, mzCloud.Must be proficient at operating, installing, maintaining and training to expert level in Thermo Fisher Scientific LC-MS platforms (TSQs and HRAM platforms).Expert knowledge of the following MS techniques: Proteomics, Metabolomics, MS imaging, Top down and Native MS, Quantitation in small molecule and OMICsKnowledge, Skills, AbilitiesGood communication and presentation skillsWillingness to travel up to 40%High motivation, self-organization, and dedicationAbility to work in direct and matrix organizationsEagerness to learn and embrace new challengesStrong analytical skillsProficiency in operating multiple LC-MS platformsJoin our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.Health & Wellbeing:Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.Flexibility:Balance your work and personal life with flexible arrangements.Extra Leave:Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.Charitable Giving & Volunteering:Make an impact with paid volunteer time to support non-profit organizations that matter to you.Learning & Development:Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender EqualityOur Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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