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End user support specialist

Sydney
Axiom Technologies
Posted: 12 February
Offer description

We are seeking an experienced EUC Specialist with strong architectural capabilities to support a large‐scale Telecom enterprise environment. The role focuses on end-to‐end EUC solution design, technology leadership, and BAU support, ensuring highly available, secure, and scalable end‐user computing platforms.

The ideal candidate will bring 10+ years of experience across EUC, VDI, endpoint management, and workspace platforms, with a proven ability to define target‐state architectures and guide enterprise‐wide EUC strategy.

* Design end‐to‐end EUC solutions covering:
* Virtual Desktop Infrastructure (VDI)
* Desktop as a Service (DaaS)
* Application and workspace delivery platforms
* Define target‐state architecture, standards, and EUC design principles.
* Ensure solutions meet performance, security, scalability, and availability requirements.
* Create high‐level and low‐level design documents, including:
* Integration flows
* Bill of Materials (BoM)

Technology Leadership & Strategy

Provide architectural leadership for:

* VDI and DaaS platforms
* Endpoint and device management solutions
* Digital workspace and application delivery platforms
* Evaluate emerging EUC technologies and recommend continuous improvements to existing environments.
* Act as a technical authority and advisor for EUC‐related initiatives within BAU operations.

Security, Compliance & Resilience

* Ensure EUC designs align with enterprise security frameworks, zero‐trust principles, and regulatory requirements.
* Collaborate with security teams to embed security‐by‐design into EUC platforms.
* Design and validate high availability (HA) and disaster recovery (DR) solutions.
* Support audits, compliance reviews, and risk mitigation activities.

BAU & Stakeholder Support

* Provide advanced EUC engineering support in a BAU environment.
* Work closely with operations, infrastructure, network, and security teams.
* Engage with business and technical stakeholders to translate requirements into robust EUC solutions.

Required Skills & Experience

* 10+ years of overall IT experience with deep expertise in End User Computing (EUC).
* Strong background supporting large enterprise or telecom environments.

Technical Skills

* Extensive experience with VDI / DaaS platforms (e.g., Citrix, VMware Horizon, Azure Virtual Desktop, Amazon WorkSpaces).
* Endpoint and device management solutions (e.g., Intune, SCCM/MECM, Workspace ONE).
* Application delivery and workspace technologies.

Strong understanding of

* Identity and access management
* Security controls for EUC environments
* Networking concepts impacting EUC performance
* Proven ability to design HA/DR architectures for EUC platforms.

Demonstrated experience producing

* High‐level and detailed design documents
* Diagrams and technical specifications
* Strong analytical and problem‐solving skills.
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