End user support specialist

We are seeking an experienced EUC Specialist with strong architectural capabilities to support a large‐scale Telecom enterprise environment. The role focuses on end-to‐end EUC solution design, technology leadership, and BAU support, ensuring highly available, secure, and scalable end‐user computing platforms.

The ideal candidate will bring 10+ years of experience across EUC, VDI, endpoint management, and workspace platforms, with a proven ability to define target‐state architectures and guide enterprise‐wide EUC strategy.

• Design end‐to‐end EUC solutions covering:
• Virtual Desktop Infrastructure (VDI)
• Desktop as a Service (DaaS)
• Application and workspace delivery platforms
• Define target‐state architecture, standards, and EUC design principles.
• Ensure solutions meet performance, security, scalability, and availability requirements.
• Create high‐level and low‐level design documents, including:
• Integration flows
• Bill of Materials (BoM)

Provide architectural leadership for:

• VDI and DaaS platforms
• Endpoint and device management solutions
• Digital workspace and application delivery platforms
• Evaluate emerging EUC technologies and recommend continuous improvements to existing environments.
• Act as a technical authority and advisor for EUC‐related initiatives within BAU operations.

• Ensure EUC designs align with enterprise security frameworks, zero‐trust principles, and regulatory requirements.
• Collaborate with security teams to embed security‐by‐design into EUC platforms.
• Design and validate high availability (HA) and disaster recovery (DR) solutions.
• Support audits, compliance reviews, and risk mitigation activities.

• Provide advanced EUC engineering support in a BAU environment.
• Work closely with operations, infrastructure, network, and security teams.
• Engage with business and technical stakeholders to translate requirements into robust EUC solutions.

• 10+ years of overall IT experience with deep expertise in End User Computing (EUC).
• Strong background supporting large enterprise or telecom environments.

• Extensive experience with VDI / DaaS platforms (e.g., Citrix, VMware Horizon, Azure Virtual Desktop, Amazon WorkSpaces).
• Endpoint and device management solutions (e.g., Intune, SCCM/MECM, Workspace ONE).
• Application delivery and workspace technologies.

• Identity and access management
• Security controls for EUC environments
• Networking concepts impacting EUC performance
• Proven ability to design HA/DR architectures for EUC platforms.

• High‐level and detailed design documents
• Diagrams and technical specifications
• Strong analytical and problem‐solving skills.