IT Technician – Orange, NSW
An opportunity exists for a motivated, experienced, high quality and energetic I.T. Technician to join our growing team in Orange.
Hi Tech ITworX is a trusted IT Managed Services Provider which was established in 2009 with Offices in Mudgee, Orange, Parkes, Bathurst and Dubbo. We deliver high quality, reliable IT services to businesses across Regional NSW.
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About the Role
We're looking for a tech-savvy IT Technician to join our team. This role is ideal for someone with a strong foundation in IT systems and support.
Key Responsibilities:
* Deliver Tier 1 & Tier 2 Technical Support
Provide responsive remote and onsite assistance for hardware, software, and network issues, ensuring minimal downtime and excellent user experience.
* Support Modern Workplace Technologies
Troubleshoot and maintain standard operating systems, productivity suites, collaboration tools (e.g., Microsoft 365), and endpoint devices including PCs, laptops, and servers.
* Hardware Deployment & Lifecycle Management
Perform installations, relocations, and upgrades of PCs, laptops, monitors, printers, and other end-user devices, following best practices for asset tracking.
* Server & Application Setup
Install and configure operating systems and application software on physical and virtual server platforms based on client or organizational requirements.
* Network & Security Device Installation
Deploy and maintain network-attached assets such as firewalls, switches, printers, and wireless access points, ensuring compliance with security standards.
* Proactive Network Monitoring & Management
Monitor network performance, identify potential issues, and implement preventative measures to maintain optimal uptime and security.
* Maintain Accurate Technical Documentation
Create and update documentation for systems, processes, and configurations to support knowledge sharing and compliance.
* Client & Stakeholder Engagement
Communicate effectively with clients and internal teams, providing clear updates, guidance, and technical advice.
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What We're Looking For
Essential skills:
* Proven IT Support Experience
3+ Years providing Level 1 & 2 support or systems administration across diverse environments.
* Multi-Platform Expertise
Strong familiarity with Windows, macOS, and mobile operating systems, including troubleshooting and configuration.
* Networking & Cloud Fundamentals
Solid understanding of TCP/IP, DNS, VPNs, and experience with cloud-based tools and services (e.g., Microsoft 365, Azure).
* Cybersecurity Awareness
Knowledge of basic security principles, patching, and endpoint protection.
* Organizational & Time Management Skills
Ability to prioritize tasks effectively in a fast-paced environment.
* Project Coordination Exposure
Experience supporting IT projects or rollouts is advantageous.
* Excellent Communication & Problem-Solving
Ability to translate technical concepts into clear language for non-technical users.
* Collaboration & Independence
Comfortable working autonomously and as part of cross-functional teams.
* Valid NSW Class C Driver's License
Required for onsite support and client visits.
Highly Desirable:
* Formal IT Qualifications or Training Commitment
Certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals are highly regarded.
* Microsoft 365 & Azure Experience
Hands-on experience with administration, security, and troubleshooting within Microsoft cloud platforms.
* MSP/TSP Background
Previous experience in a Managed Service Provider or Technology Service Provider environment.
* ITSM Tools Familiarity
Exposure to ticketing systems like Autotask or ConnectWise.
* Virtualization & Remote Management
Knowledge of VMware, Hyper-V, or remote monitoring tools.
* Scripting & Automation Basics
Ability to use PowerShell or similar tools for routine task automation.
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What We Offer
* Inclusive & Supportive Culture
Join a collaborative team that values innovation, diversity, and professional growth.
* Career Development Opportunities
Access ongoing training, certifications, and pathways to advance your IT and project management skills.
* Flexible Work Options
Hybrid arrangements and adaptable schedules to support work-life balance.
* Competitive Remuneration Package
Attractive salary, performance incentives, and comprehensive benefits.
* Company Vehicle & Travel Support
Fully maintained company vehicle for client visits and onsite work.
* Relocation Assistance
Support available for the right candidate to make your transition seamless.
* Modern Tech Environment
Work with cutting-edge tools and technologies in a forward-thinking organization.
NOTE: Only applications submitted via Seek will be considered.