Your team
* A part of the client facing Advisory team including the National Associate Manager, Investment Advisers and Associates.
* Working as part of the broader organisation of employees including:
o Support roles including Office Manager, Front of House and Reception, Executive Assistant.
o Operations team.
o Specialists within the Investment, Product and Services team.
Your Role
* On-boarding of clients, account opening and day to day administration and maintenance of client portfolios.
* Provide effective and timely management of settlement obligations including funds and/or securities due, margin calls, asset transfers, cash transfers; corporate action management; facilitation of order execution and quote requests as required; IPO and Placement coordination.
* Liaise with Operations team to coordinate cash and stock transfers, corporate actions, and international trading execution.
* Assist in servicing client accounts by researching routine problems and assisting with queries, identifying errors, listening to the needs of clients and, with approval, initiating corrections.
* Assist in preparing information for Investment Adviser prior to meetings, follow up with adviser post meeting and update where necessary.
* Regular liaison with clients, Advisers, and other internal departments including Operations, Investment Solutions, Financial Planning & Wealth Management and other support staff.
* Proactive client management ensuring that annual reviews, updates of risk profile and expiring documentation are carried out by your team in a timely manner.
* Provide a wide range of administrative support including data entry, photocopying, faxing, email management and general clerical duties.
* Handle all incoming and outgoing correspondence.
* Maintain client files within Avaloq ensuring any updates are managed with clients and Operations and maintaining manual records as required
* Provide overall telephone assistance to the Investment Advisers, answering incoming calls and taking messages.
* Manage and report on the Investment Adviser’s service delivery, including compliance with the portfolio mandate
* Assist the Investment Advisers with preparation of investment proposals, new pitch documents, review documents as required.
* Assist in coordination of client functions and marketing events in conjunction with the Business Manager and Event Manager.
* Provide team-oriented support to other Associates and the National Associate Manager as required.
* Provide ad hoc coverage for the reception area.
* Assist in housekeeping of the office as required.
Your skills & experience
* A minimum of 2 years' experience in a similar role within Wealth Management sector or a proven aptitude to learn new skills.
* Anti-Money Laundering / Know Your Client experience an advantage
Your role competencies
* Excellent customer service skills.
* Resourceful, self-starter with high work standards and willingness to learn.
* Excellent written and verbal communication skills with an ability to influence.
* Strong Microsoft office skills – including Excel, PowerPoint, Word
* High level of attention to detail and accuracy with a focus on compliance.
* Exceptional organisational and prioritisation skills.
* Able to multi-task effectively in a fast-paced environment.
* Pragmatic and flexible.
Your qualifications
* Degree qualified in Finance or related disciplines desirable.
* RG146 accreditation or equivalent (or willingness to quickly work towards obtaining this qualification).
* Level 1 & Level 2 Derivatives accreditation seen as an advantage