Overview
Join to apply for theCustomer Change Communications Managerrole atBalance Recruitment and Balance Consulting.
Global financial services player embarking on the replacement of a payments gateway are in need of a Change & Comms Manager.
12 month contract - hybrid WFH.
Brilliant offices in Melbourne's Docklands.
In this role, you will
Develop and implement strategies for disseminating mandatory and change customer communications for complex change programs, ensuring clarity, timeliness, and optimal channel selection
Write clear, accurate, and effective content for all mandatory communications
Partner with Legal, Compliance, Product, and Marketing teams to ensure all mandatory communication content is precise, compliant with regulations, and aligned with company policies and brand voice
Manage the operational execution of mandatory communication campaigns, including audience segmentation, scheduling, and deployment via relevant platforms
Implement and manage robust documentation and record-keeping processes for all mandatory communications to meet legal and regulatory audit standards
Provide regular updates to management, Legal, and other key stakeholders on the status, performance, and any challenges related to mandatory customer communications
You will bring to the role
Prior experience gained in the payments industry, along with a strong understanding of Australian regulatory environments relevant to the sector
10+ years of experience in communications, with a significant focus on managing operational, regulatory, or mandatory customer communications
Experience developing and executing communication plans for complex, sensitive, or legally mandated information
Excellent skills in writing formal written communications that require exceptional accuracy, clarity, and adherence to specific guidelines
Proficiency in using communication distribution platforms (e.g., email marketing systems, CRM communication modules like Salesforce) for targeted dissemination
A pragmatic and collaborative problem-solver, able to navigate complex requirements and work effectively across different business functions
A team player, able to work at pace in a fast-changing environment
Balance Consulting Services are committed to equal opportunity employment.
We celebrate diversity and encourage people from all sections of our community to apply for this role.
This job advertisement was placed on behalf of Balance Consulting Services (BCS) who will provide all services related to the recruitment of this position.
How to apply
If this sounds like your next career move, please forward your resume to Marilyn Lennon
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