Front Office Receptionist
We are seeking a highly skilled and customer-focused Front Office Receptionist to join our team. In this key role, you will be the welcoming face of our park, providing exceptional customer experiences and ensuring seamless check-ins and check-outs.
This is an excellent opportunity for someone with previous experience in front office within the hospitality industry. If you have a passion for delivering outstanding Guest experiences and possess strong communication and interpersonal skills, we want to hear from you.
1. Key Responsibilities:
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* Provide high standard customer service
* Process guest check-ins and outs
* Use the park booking system to make reservations and manage accounts accurately
* Coordinate with Housekeeping to track accommodation readiness
* Supply guests with information on property and local areas of interest
* Complete day-to-day office administration
* Maintain relationships with park teams, residents, and guests
3. Requirements:
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* Previous experience in front office within hospitality industry
* Passion for delivering exceptional Guest experiences
* Proficient computer skills, including knowledge of RMS or comparable systems
* Excellent communication and interpersonal skills
* Ability to handle cash transactions accurately
* Strong organizational skills and attention to detail
* Enthusiastic and positive attitude
* Flexibility to work weekends, public holidays, and evenings as needed
* Current driver's licence essential
5. What We Offer:
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* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A competitive remuneration package
* A range of employee benefits
7. Safety First:
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* We acknowledge the importance of sustainability in our operations and decision making
* We strive to maintain a safe, respectful, and inclusive workplace
* We give back to the communities we operate in
* We protect the environment