Key Responsibilities
We are seeking a Sales and Service professional to join our team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a key role in ensuring a positive experience through greeting and assisting guests over the counter, phone, or email communication.
Your daily tasks may include:
* Providing high-quality guest service and experience
* Assisting guests with general enquiries and bookings
* Selling products and services to guests to increase guest satisfaction
* Performing various tasks including check-in, processing payments, and cash handling, processing both phone and email enquiries
* General housekeeping around the terminal ensuring a high level of presentation standards
* Review and respond to any customer feedback and complaints
To be successful in this position, you will need:
* Excellent interpersonal and customer service skills
* The ability to work in a fast-paced environment
* A high degree of computer literacy
* Experience within the tourism and hospitality industry is advantageous
* To be self-motivated, outgoing, attention to detail, and highly organized
* The ability to speak a foreign language is an advantage
* To have a dynamic energy and have fun when you work – your smile will say it all
* To be available to work on a 7-day rotating roster as well as over the Christmas and New Year period
About You
You will be part of a dynamic team that values excellent service, teamwork, and innovation. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we would love to hear from you!
What We Offer
* A positive work environment
* Study Assistance Policy
* Opportunities for career progression, internal transfers, and secondments
* Employee Referral Policy
* Private Health discounts
* Employee Assistance Program