About the Opportunity
This is a full-time, on-site position that combines order processing and very light warehouse support. You'll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training.
Key Responsibilities
* Process customer orders as well as quotes in SAP
* Manage incoming customer calls and online chat
* Coordinate local urgent deliveries and pick-ups via courier
* Support with outbound dispatch of small stock volumes
* Manage emergency warehouse inventory
* Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome
* Liaise with sales reps, service technicians and sales teams
* Use SAP, Salesforce and Excel for day-to-day operations
Requirements
* Previous experience in order processing and customer service – ideally within medical devices, dental, pharma or diagnostics
* ERP system experience (SAP highly regarded)
* Ability to lift up to 20kg – comfortable with light warehouse duties
* High attention to detail and ability to work across multiple systems
* Strong communication and stakeholder coordination skills
* Self-starter with the maturity to work independently on-site
* Positive, adaptable and committed to maintaining high service standards
The ideal candidate will have a background in order processing and customer service, preferably in a related industry such as medical devices, dental, pharma, or diagnostics. They should also have experience working with ERP systems, particularly SAP, and be proficient in using software applications such as Salesforce and Excel.
This role offers a unique opportunity to work independently on-site, with the flexibility to manage your own workload and prioritize tasks effectively. If you're a self-motivated individual with excellent communication skills and a strong attention to detail, this could be the perfect fit for you.