Company Overview
CMAX Advisory is an SME full-service, strategic communications, bipartisan government relations and corporate strategy firm who has been working with clients for over 21 years. Every day CMAX Advisory supports clients to navigate Australia’s political and media landscapes, engage effectively with stakeholders, identify and capture key business opportunities, manage reputation and mitigate corporate risks. CMAX Advisory’s people have worked at the highest levels of government and business internationally, across sectors, ranging from defence and national security, health and medical technology, agriculture, to fintech and renewable energy.
Position Summary
The Director of Operations is a key member of the CMAX Advisory team, responsible for overseeing the operational functions of the business to ensure efficient service delivery, business continuity, and strategic alignment to client and company needs. Operating within a government relations and strategic advisory environment, the role requires the ability to support client engagements as well as managing performance and well‑being the team. The role also includes supporting the CEO with client account management and contributing to strategies to sustain and grow CMAX Advisory’s portfolio.
Key Responsibilities
Strategic Operations & Planning
- Collaborate with CEO in setting and driving organisational vision and operational strategy.
- Translate strategy into actionable goals for performance and growth helping to implement organisation‑wide goal setting, performance management, and annual operating planning.
- Monitor KPIs and performance to ensure alignment with strategic goals.
- Directly oversee operations, HR, and partner with the CEO to budget for sufficient growth targets.
Organisational Leadership & Management
- Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organisational outcomes are met.
- Ensure effective recruiting, onboarding, professional development, performance management, and retention.
Client & Account Management
- Ensure high levels of client satisfaction through consistent communication, reporting, and responsiveness.
- Direct client engagement with a range of stakeholders within and outside of government, the bureaucracy, think tanks and the media.
- Support account planning and contribute to strategic advice provided to clients.
- Maintain a deep understanding of client needs, political context, and policy priorities.
Qualifications & Experience
Essential
- Proven experience in an operations or business management role.
- Strong understanding of business operations, systems, and processes.
- Experience in managing teams.
- Excellent leadership, communication, and stakeholder management skills.
- Robust client and stakeholder engagement skills and experience.
- Relevant tertiary qualifications (Bachelor’s degree or higher) in business, public policy, or a related field.
Key Competencies
- Strategic thinking and problem‑solving
- Leadership and team development
- Operational efficiency and process orientation
- Communication and interpersonal skills
- Client relationship management
- Adaptability and resilience
Applications
Applications without covering letters will not be accepted.
Due to high volumes of applications, only candidates invited to interviews will be contacted.
All shortlisted candidates will be required to undertake a writing task.
To learn more about us please visit our website or LinkedIn page.
Please send applications to:
Tara Taubenschlag, Managing Director, CMAX Advisory
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