About the role
The Supporter Relations Officer reports directly to the Philanthropy Operations Manager, and will liaise closely with and assist other staff on the Philanthropy team, in particular:
- _Senior Supporter Relations Officer_ who will train the Supporter Relations Officer in the operation of their duties.
- _Database and Systems Officer_.
- A team of _Philanthropy Managers_, including the _Chief Philanthropy Officer._
Critical competencies:
- Demonstrated experience working with a CRM database in a fundraising or sales/marketing environment including capturing, processing and recording of constituent information. Experience with Blackbaud Raiser's Edge or Salesforce is desirable.
- Understanding, (or an ability to rapidly acquire an understanding), of basic fundraising principles and practices and the role data plays in driving strategy, campaigns and programs.
- Exceptional attention to detail.
- Excellent communication and interpersonal skills including the ability to:
- Professionally answer telephone inquiries from AWC supporters and staff.
- Establish and maintain relationships with a diverse range of stakeholders.
- A strong work ethic and a demonstrated 'can do' attitude. A team player who is willing to jump in and help fellow team members whenever the need arises.
- Excellent organisational skills including a demonstrated ability to prioritise and execute many tasks in an efficient manner.
- Ability to act effectively as part of a team or independently as required.
Qualifications:
- National Police Clearance certificate.
To view the detailed position description for this role, click here: _Supporter Relations Officer_
Why You'll love working here
**Work from home**:
**Referral program**:
**Employee discount**:
Join our Journey:
Take the leap and start your next adventure with the AWC AWC reserves the right to start screening applicants and interviewing throughout the recruitment process.
Please note:
- Applicants must be an Australian citizen/permanent resident or have a suitable visa in place in order to apply. Sponsorship is not available.
- Applicants will undergo relevant pre-employment checks, which may include a national police clearance, online medical and a values-based assessment.
PBA3
Profession: #Administration_and_Office_Support, #Customer_Service, #Fundraising, #Grants_and_Philanthropy
Sector: #Animals, #Conservation_and_Environment, #Science_and_Technology