Fleet Administration and Over the Phone On-Road Care Specialist
At Cruisin' Motorhomes, we're looking for a customer service professional with a knack for problem-solving to join our team in Hobart. If you have experience in administration, road networks, and the automotive industry, we want to hear from you.
We offer above award wages, opportunities to develop and grow in a supportive environment, and the chance to work with a passionate team dedicated to providing top-notch customer service.
Your Key Responsibilities:
* Roadside Assistance: Provide timely and efficient solutions over the phone to help customers with inquiries and breakdowns.
* Fleet Management: Maintain vehicle records, schedule maintenance, and ensure our fleet is always in top condition.
* Parts Ordering: Liaise with branches, repairers, and suppliers to organise repairs and order necessary parts.
* Administrative Support: Assist the Account Department with purchase orders and invoices, and take on other administrative duties as assigned.
The Ideal Candidate Will Have:
* A strong background in customer service with excellent communication skills.
* Good negotiation skills and the ability to quickly resolve issues.
* Office and administration experience.
* PC literacy, including proficiency in MS Office.
* Strong written and verbal communication skills.
* Mechanical knowledge (a plus).
* The ability to work a rotating weekend roster.
Key Skills:
* Exceptional problem-solving skills and the ability to multitask.
* The ability to develop and maintain effective relationships with customers, branches, and suppliers.
Cruisin' Motorhomes is an Australian owned and operated business providing motorhomes and campervans to international and domestic travellers for over 20 years. We have branches in Hobart, Melbourne, Sydney, Brisbane, Perth, and Cairns.
We strive to provide our customers with exceptional experiences and lifelong memories. If you have the experience to excel in this role and are looking for a new challenge, we would like to hear from you.