Technical Support Professional Opportunity
Job Overview
This exciting role involves providing first and second-level technical support to customers and channel partners through various communication channels.
Duties and Responsibilities
* Offer assistance via phone and email for technical queries and concerns.
* Collaborate with internal and external teams to resolve issues, updating clients on the status of their requests.
* Support level 2 and 3 engineers by coordinating fault reports and providing regular updates.
Requirements
* A Bachelor's degree in Information Technology or Network Engineering is highly valued.
* Prior experience in a similar role is essential, preferably with at least two years' service desk experience.
* Previous work experience within the IT industry, particularly in network provision, is advantageous.
Key Qualifications
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to prioritize tasks effectively and manage time efficiently.