You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, travel bookings and connecting services.
Be responsible for the presentation and maintenance of the station, as well as assisting with luggage for the regional services.
Work alongside our train crew and other stakeholders ensuring safety standards are met and proactively seeking opportunities to minimise potential risks that may arise.
This is a full-time Senior Customer Attendant position, requiring 8 hour shifts with a minimum of 38 hours per week. The role operates on a rotating roster, covering both day and night shifts. Day shifts run from 8:30 am to 5:00 pm, and night shifts run from 5:00 pm to 1:45 am.
There may also be occasions where additional hours are required at short notice, depending on business needs.
The full-time rate of pay for this position is $1,433.25 per week, including the Industry Allowance. In addition, you will also receive superannuation and annual leave loading benefits.
A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Taree Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.
For more information on this position and business unit, view the role description and the information pack.
Also watch A Day a Life of a Customer Attendant video.
About you
* You are enthusiastic and passionate about serving your local community, bringing frontline experience and confidence as the first point of contact when passengers arrive at the station.
* You are resilient with excellent interpersonal skills, able to deliver clear and accurate information and handle challenging conversations with people from diverse backgrounds.
* You are proactive and confident in making timely decisions within a safety-focused operational environment.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This is an in-person, on-site role.
What are you waiting for...? Connect with us. Apply now!
Applications close: 11:59 pm Thursday, 12 March 2026
For more information about this role, please contact DYANNA.HERNANDEZ@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
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