HEAD OF LOGISTICS
Women's Fashion Brand (Confidential)
ABOUT THE ROLE
A fast-growing women's fashion brand is seeking an experienced and highly organised Head of Logistics. This senior operations role oversees all logistics functions across e-commerce, wholesale, inventory, 3PLs and customer service. The ideal candidate will be a hands‑on leader who thrives in a fast‑paced environment, brings strong operational discipline, and has proven experience delivering accuracy, efficiency and delivering exceptional customer experience through their team.
KEY RESPONSIBILITIES
Logistics Leadership
* Lead all logistics operations across e-commerce, dropship and wholesale channels
* Manage and develop logistics, warehouse, pick & pack and customer service teams
* Plan staffing, onboarding, training and performance management for permanent and casual team members
* Create efficient workflows and continuously improve operational processes
Customer Service
* Oversee all customer service operations and ensure high‑quality customer communications
* Recruit, train and manage customer care staff
* Ensure timely responses, issue resolution and alignment with brand tone and expectations
* Manage customer care systems and processes
* Analyse customer service performance and implement improvements to elevate experience
eCommerce & Dropship Fulfilment
* Ensure all e‑commerce orders are picked, packed and shipped accurately and on time
* Manage international and domestic returns via 3PLs, ensuring quick and accurate restocking
* Maintain accuracy of shipping, duty and tax settings across online platforms
* Oversee dropship order fulfilment and compliance with partner requirements
Wholesale Logistics
* Oversee accurate, timely fulfilment of global wholesale orders in coordination with production
* Ensure all shipments meet retailer compliance standards and booking/delivery windows
* Prepare freight, customs and compliance documentation for international and domestic shipments
* Manage landed wholesale orders through international 3PL partners
Inventory & Warehouse Management
* Maintain ERP accuracy across all channels
* Oversee physical stock organisation and warehouse layout to maximise efficiency
* Conduct stocktakes and investigate discrepancies
* Manage OH&S compliance for warehouse and logistics environments
Freight & Carrier Management
* Manage domestic and international freight partners
* Ensure competitive pricing, including benchmarking and negotiating improved terms of a regular basis
* Resolve shipping issues swiftly and professionally
* Review freight invoices and ensure cost control
* Maintain smooth internal distribution of mail and courier deliveries
Leadership & Management Team Responsibilities
* Serve as a key member of the management team, contributing to operational planning, problem‑solving and cross‑functional decision‑making
* Provide clear leadership across logistics, fulfilment and customer service, ensuring high performance and accountability
* Partner closely with Production, Finance, Marketing and Sales to support company‑wide objectives
* Develop operational strategies that improve efficiency, accuracy and customer experience across all channels
* Lead, coach and mentor team members to build capability, confidence and operational excellence
* Drive continuous improvement through data, insights and proactive system enhancement
* Represent the logistics and customer experience functions in management meetings, planning sessions and strategic reviews
PERSONAL ATTRIBUTES
* Strong leadership and people management capability
* Highly organised, reliable and highly detail‑oriented
* Excellent communication skills
* Calm under pressure with strong problem‑solving ability
* Commercially aware with a focus on cost efficiency
* Able to work independently and collaboratively
* Driven, proactive and solutions‑focused
LOCATION
Alexandria, Sydney.
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