Job Summary:
We are seeking a skilled Client Service Coordinator to join our team at our hearing clinic in Toowoomba.
This permanent part-time role works 4 days (32 hours) per week, Tuesday to Friday 8:30am to 5:00pm.
* Coordinating the appointment schedule for audiologists, including setting and rescheduling appointments.
* Greeting clients and updating client records.
* Assisting with client and doctor enquiries.
* Handling phone calls and emails.
* Providing troubleshooting and maintenance services for hearing devices.
* Accurately processing billing for appointments.
* Performing general office duties.
About the Role:
This position offers a fantastic opportunity to work in a dynamic environment and make a real difference in people's lives.
You will be responsible for ensuring seamless communication between clients and our clinical team, providing exceptional customer service and support.
Key Responsibilities:
1. Manage the scheduling of appointments for our audiologists, including making and changing bookings as required.
2. Develop and maintain strong relationships with clients through effective communication and record-keeping.
3. Provide administrative support to our clinical team, handling client inquiries and responding to correspondence.
4. Handle incoming calls and emails in a professional and efficient manner.
5. Perform routine maintenance tasks on hearing devices to ensure they are functioning correctly.
6. Process payments accurately and in a timely manner.
7. Undertake other administrative tasks as required.
What We Offer:
This is an excellent opportunity to join a dedicated team and contribute to the delivery of exceptional patient care.
We offer a supportive work environment, opportunities for professional growth and development, and a competitive salary package.
How to Apply:
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Please submit your application, including your resume and a cover letter outlining your experience and qualifications.