Resident Services Coordinator – Where service, care, and resident experience come together
Be the heart of connection and care, helping residents enjoy life to the fullest through personalised services and meaningful support.
Your opportunity
Permanent part‐time | Monday–Friday (6 hours a day) | Porter Lodge – Residential Aged Care, Minto
At Anglicare, every moment matters — and as a Resident Services Coordinator, you'll play a key role in making those moments meaningful. You'll be the first point of contact for residents, families, and supporters, creating a welcoming, professional, and supportive experience every day.
In this role, you'll coordinate Higher Everyday Living services (Everyday Plus) within our Residential Care Home, ensuring residents have access to services that reflect their individual preferences and needs. Blending compassion with strong organisation, you'll support residents and staff with confidence while working closely with site leaders to continuously improve services and outcomes.
About The Role
* Acting as the first point of contact for residents, families, and visitors
* Coordinating Higher Everyday Living (Everyday Plus) services on site
* Guiding residents through service selection, agreements, and changes
* Managing bookings, service delivery, invoicing, and reporting
* Serving as the subject matter expert for Everyday Plus systems and processes
* Responding to enquiries and resolving issues with professionalism and empathy
* Supporting compliance, documentation, and continuous improvement
* Collaborating with site leaders to refine services and identify new opportunities
What You'll Bring
* Experience in administration, reception, admissions or customer service
* Confidence engaging with residents, families, and a range of stakeholders
* Strong organisational skills across bookings, records, invoicing, and reporting
* A calm, professional approach to handling enquiries and resolving issues
* Comfort using systems and databases
* A resident‐first mindset and collaborative working style
* Understanding of privacy, compliance, and aged care standards (or willingness to learn)
Benefits
* Flexible work options
* Increase your take‐home pay with salary packaging
* Ongoing professional development and leadership training
* Exclusive discounts to over 400 retailers
* Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family
EEO Statement
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian‐based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
Employment Conditions
Successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.
Disclaimer
We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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