We have an exciting opportunity available for Customer Service Consultants to join our team in Port Melbourne on a permanent full-time or part-time basis. We will provide full training, so if you are looking to start your career in customer service, look no further
We require the successful candidate to be based in Melbourne, Victoria, as this role will be based out of our office in Port Melbourne.
In this role, you will be a key member of the Customer Service team, reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.
The Core Responsibilities Include:
* Receiving inbound calls and email inquiries from commercial and residential customers
* Proactively making outbound calls to existing customers to promote our products and services
* Resolving customer queries quickly and accurately
* Scheduling services for residential customers
* Converting inquiries into sales opportunities
* Liaising with colleagues
* Meeting KPI targets
* Maintaining customer records and ensuring database accuracy and compliance
The Ideal Candidate Must Have:
* Experience in customer service or call centre environments (essential)
* Must be based in Port Melbourne
* Experience in phone sales and inquiry conversion
* Strong verbal and electronic communication skills
* Ability to work calmly under pressure and multi-task
* Proven problem-solving skills
* Teamwork orientation
* Professional, reliable, punctual
* Work from the office Monday to Friday
Perks and Benefits:
* Strong work-life balance culture
* Employee Assistance Program (EAP)
* Discounted pest services
* Employee referral program
* Incentive and bonus programs
About the Company:
At Rentokil Initial, we are leaders in pest, hygiene, and indoor plant care. Our team is friendly, supportive, and passionate about making a positive difference for our customers and communities. We operate three brands in Australia: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our global parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries.
Employee Testimonials:
"All of my managers have been really encouraging. They see potential in me that I didn't know I had."
"The teamwork at Rentokil Initial is the best."
"We focus on teamwork, collaboration, support, and communication."
- Amanda Haans, Local Service & Sales Manager
"The onboarding and training have been fantastic."
- Renay Fagan
"There are many incentives, rewards, and bonuses."
- Carly Shreeve
"I am proud to work here and have enjoyed my 11 years with Rentokil Initial."
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