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Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Airgenerated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com .
Sealed Air is looking for a skilled IT Operations End User Experience Support Analyst to join our IT Operations team. You will be delivering comprehensive IT support at critical regional sites and ensuring end-users receive prompt, professional assistance with their IT issues. The role is primarily focused on supporting local sites but also involves resolving tickets across the region, especially in areas without dedicated IT staff. The Analyst may travel to regional sites as needed to assist with project rollouts, infrastructure refreshes, and other IT initiatives.
* Provide IT Support (Level 1, 2, 3): Troubleshoot and resolve hardware, software, and end-user issues for local sites and regional locations, ensuring high-quality, professional service.
* Incident Management: Take ownership of incidents from start to finish, ensuring accurate updates and documentation within the IT Service Management (ITSM) tool.
* Equipment Ownership: Act as the primary point of contact for IT equipment at responsible sites, assisting with management, maintenance, and updates of all hardware and software.
* EUE Improvement: Proactively contribute to enhancing the end-user experience (EUE) through improved support strategies, ensuring timely and effective resolution of technical problems.
* Infrastructure Projects: Participate in IT projects, including infrastructure refreshes, software rollouts, and upgrades, while assisting with planning and execution.
* Configuration and Maintenance: Install, expand, and configure operating systems, software applications, utilities, and service packs according to user requirements and organizational standards.
* Software & Hardware Testing: Test and validate new operating systems, software upgrades, and applications before production deployment.
* Documentation and Training: Create and maintain IT support documentation and training materials for internal IT use and end-user reference.
* Travel Support: Travel within the region to support other sites, rollouts, and projects when needed, providing on-site technical expertise.
What are we looking for in you?
Required Qualifications:
* Technical Expertise: Proficiency in troubleshooting PC hardware, software, and network issues, including operating systems, Microsoft applications, and end-user devices.
* ITSM Knowledge: Experience working with IT Service Management (ITSM) tools for tracking incidents, service requests, and change management.
* Problem Solving: Strong analytical and troubleshooting skills, with the ability to diagnose complex technical issues and implement effective solutions.
* Communication: Excellent verbal and written communication skills, with the ability to create clear support documentation and provide end-user training.
* Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and take ownership of IT responsibilities at multiple sites.
* Customer Service: Strong commitment to delivering exceptional end-user support, with a focus on building positive relationships with site staff and regional teams.
* Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Preferred Qualifications:
* Experience supporting both local and remote users across multiple sites.
* Knowledge of infrastructure upgrades, rollouts, and IT equipment lifecycle management.
* Familiarity with asset management and proactive IT support methodologies.
What are our core values?
* Integrity
* Determined
Why work at Sealed Air?
* We have a very diverse and inclusive culture.
* We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
* You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.
If you are looking for a new challenge in a company deemed as an essential service, then we want to hear from you
Closing Date:
Please Note: - You must have Philippines work-rights to be considered for this job. A detailed job description is available.
*No contacts from recruitment agencies please.
Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.
Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.
Requisition id:52322
Relocation:No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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WHY WORK AT SEALED AIR?
It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.
Corporate sustainability. It's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success. Meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.
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