Technical Support Role
Itron is revolutionizing how utilities and cities manage energy and water. Our goal is to create a more sustainable, resourceful world.
This role involves investigating, debugging and reproducing issues, providing fixes and workarounds and verifying changes to ensure continued operability of the software solution.
* You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
* Able to support customer on omni-channel – Phone and Email.
* Flexible to work after hours and on call based on customer need.
Required Skills:
The ideal candidate will have good knowledge and hands-on skills with cloud platforms, AWS and Azure preferred, and application product support.
* Good knowledge and hands-on skills with cloud platforms, AWS and Azure preferred, and application product support.
* Experience with containerization and orchestration, Kubernetes preferred.
* Good knowledge on Problem solving and incident management process along with ITIL knowledge.
* Intermediate knowledge databases (Oracle/SQL Server/etc).
* Extensive debugging and troubleshooting skills on code-based applications (C# preferred).
* Understanding basic electrical concepts.
* Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
* Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
* Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
* Work in collaboration with multiple teams to expedite the resolution and provide timely updates.
Benefits:
We are committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway.
We are proud to be an Equal Opportunity, Affirmative Action Employer.