Implementation Consultant
Are you a project management professional looking for a new challenge? Do you have experience in technical implementation, customer support, or solutions consulting roles? We are seeking an experienced Implementation Consultant to join our team.
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Job Description:
As an Implementation Consultant, you will be responsible for ensuring the successful adoption and integration of our platform by clients. This includes leading multiple implementation projects, managing timelines, client expectations, and collaborating with internal teams for delivery. You will also configure the platform to align with specific client requirements, integrate POS systems and third-party applications, and deliver comprehensive training sessions to clients.
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Key Responsibilities:
* Lead multiple implementation projects and manage timelines, client expectations, and internal team collaboration.
* Configure the platform to meet client requirements, integrating POS systems and third-party applications.
* Deliver comprehensive training sessions to clients and provide hands-on support during and post-implementation.
* Identify, diagnose, and resolve technical issues encountered during the implementation process.
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Requirements:
* 3-5 years of experience in technical implementation, customer support, or solutions consulting roles, preferably within the SaaS industry.
* Proven experience in project management, including managing timelines, resources, and stakeholder expectations.
* Technical proficiency in working with APIs, data management, and system integrations.
* Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently.
* Great interpersonal and communication skills, with a high degree of empathy and ability to engage clearly with stakeholders.
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Nice to Have:
* Background in or strong understanding of the hospitality, food tech, or POS systems landscape.