* Hybrid role, enjoy a work-life balance
* Visit clients living between Carrara and Kingscliffe
* Attractive salary, join a fast growing organisation
A bit about you
You are a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. You have high empathy that enables you to understand customer needs and to provide a service that exceeds their expectations. You are motivated to add value to supporting older Australians to remain living at home with quality care and services.
You believe that you can make a real difference in customers' lives and you work to ensure that you can also make a difference in what the team do and the service and product delivered.
A bit about the role
Reporting to the Service Manager this role is responsible for ensuring quality care and support is delivered in a customer-centric way to enable more older Australians to remain living at home safely. The role is to support customers living in the beautiful Gold Coast region
Hybrid flexible working arrangements - Monday to Friday, full-time.
You will be responsible for the planning and oversight of the scheduling and delivery of timely care and supports that meet customer goals and delivers exceptional service.
You will work as part of a dynamic, passionate and fun team in a fast-growing business that offers plenty of growth and career potential.
Key responsibilities
• Planning and oversight of the scheduling of support workers and third-party suppliers to deliver quality care and services.
• Working collaboratively with the Service Manager to undertake and ensure timely recruitment and effective performance management of staff
• Responsible for the development and review of Care Plans in consultation with customers and their families
• Ensure individual customer's budgets are accurately recorded and monitored regularly to reflect the customer's care plan
• Regularly reviewing customer Care Plans.
Key selection criteria
• 12 months experience ideally in Home Care Community Aged Services/Care Management
• Highly professional and able to act with compassion
• Exceptional time management skills
• Excellent administrative and computer skills
• Excellent communication skills
Requirements
• Social, Home & Community Services, Aged Care, Disability, Health Industry or related relevant experience
• Nursing qualification (Div 1)
• Current driver's licence and safe driving record
• Own car & willingness to travel to visit customers mainly between Carrara and Kingscliffe
What we offer/ Perks & Benefits
• Career progression
• Competitive salary
• Day off for your birthday
• YOLO day
This is a unique opportunity to make a difference in people's lives. If this sounds like it's for you, please come and join the team on this exciting journey.