Overview
As a Counter Manager, you'll be the driving force behind your counter's performance — leading your team to deliver inspiring, tailored service while building long-term customer loyalty. You'll combine commercial leadership with hands-on beauty expertise, creating an environment where customers feel seen, supported, and excited to return. We have several Counter Manager opportunities at locations such as Hay Street Mall, Carousel and Claremont Quarter.
What YOUR DAY LOOKS LIKE
* Lead, coach and motivate a team to deliver results and exceptional service
* Bring luxury beauty to life through product expertise, demonstrations and storytelling
* Drive counter performance through sales strategy, clienteling and KPI accountability
* Build and grow a loyal base of returning clients through genuine connection
* Create unforgettable customer experiences — every interaction, every time
* Maintain counter presentation standards in line with premium brand expectations
What YOU\'LL NEED TO THRIVE
* Proven experience as a Counter Manager / Senior Beauty Consultant / Team Leader (beauty or luxury retail)
* A strong service mindset with a passion for customer experience
* Confidence leading a team and driving performance through coaching
* Experience in consultative selling, treatments or makeup application (highly regarded)
* Ability to thrive in a fast-paced environment where no two days are the same
* Flexibility to work retail hours including late nights and weekends
* Passion for representing David Jones and world-class brands (e.g. Chanel, Dior, La Mer)
Beauty Therapy / Makeup Artistry qualifications are desirable but not essential for all counters.
Why WORK FOR US?
* Competitive salary package + incentives
* Generous staff discounts across David Jones
* Ongoing training & development with global luxury brands
* A supportive, inclusive and flexible culture
* Clear pathways for growth within Australia's most iconic retailer
* Work with a business committed to sustainability and responsible retail practices
* A WORK180 endorsed employer — supporting workplace flexibility, inclusion and wellbeing
OUR RECRUITMENT PROCESS
* Quick Apply: Submit your CV + a few key questions
* Chat Interview (20–25 mins): Share your experience and values alignment
* Video Interview: A short video question to showcase your personality
* Face-to-Face Meet: Meet the hiring leader and explore team fit
ABOUT DAVID JONES
Since 1838, David Jones has been Australia's destination for fashion, lifestyle and luxury — delivering experiences Like No Other. Today, our purpose remains clear: to inspire customers through service, innovation and a thriving workplace culture.
We're proud to be an equal opportunity employer and are committed to inclusion and belonging. If you have any support or access requirements, please let us know during your application so we can assist you throughout the recruitment process.
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