At The Plumbing Gang, we believe your trade is more than just a job — it's a career worth investing in.
As a Field Service Technician, you'll be the trusted face of our brand, the go-to expert on‑site, and a key driver of our success. Reporting to the Service Manager, this role is ideal for a motivated professional who wants to be part of a high‑performing team, earn what they're worth, and make a real difference.
We're not just about clocking hours. We're about building a winning culture, delivering incredible customer service, and giving you the tools, training, and trust to succeed.
Overview of Responsibilities and Duties:
* Call customers before attending to confirm call‑out fees — and keep Dispatch in the loop if no one is home.
* Always arrive with pride: clean boots, name badge on, and a professional attitude that reflects who we are.
* Listen to the customer's concerns without rushing — you're not just a tradie, you're their trusted advisor.
* Offer to complete a home safety inspection hlah expert advice — the kind that builds loyalty and trust.
* Record the age and condition of hot water systems, apply company valve tags and branded stickers.
Quote clearly and confidently. Use our proven quoting system and show the customer you've got their best interests at heart.
* Finalize quotes, secure signatures, and confirm payment authorization on‑site.
* Complete repair or maintenance work up to 2.5 billable hours or hand off larger jobs to our project team — your job is to make sure the customer's taken care of.
* Apply the highest standards of workmanship using your trade skills across plumbing, electrical, or HVAC.
* Submit all invoices, payments, and paperwork on site. The smoother your admin, the more time you get on tools.
* Handle any customer issues within 24 hours — we back you, and we protect our brand together.
* Stick to our Proven Sales System, uphold company policies, and help us set the standard across the industry.
* Hit billable hours targets, ensure smooth handovers to the project team, and close out jobs with pride.
* Note: Start time is when you arrive on‑site; finish time is when you leave — unless advised otherwise by management.
Key Performance Indicators (KPIs):
1. Stick to the company KPI checklist — it's your blueprint for success.
2. Hit average sales targets per job type using our systems and training.
3. Meet or exceed your monthly sales targets — and get rewarded for it.
4. Show up consistently, own your results, and support the team. We're all in this together.
What You'll Love About Working With Us:
* Real Pay for Real Effort – Competitive wages + achievable bonus structure.
* Career Progression – Learn our Proven Process and grow into project, leadership, or specialist roles.
* A Company That Has Your Back – You're not a number here — you're a key player.
* Modern Tools & Systems – Less time on admin, more time doing what you're good at.
* A Culture That Wins – We celebrate success, support each other, and build each other up.
* This isn't just another tech role. It's your opportunity to grow with a company that's growing with you.
If you're ready to be part of something better — apply now.
About The Plumbing Gang
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Ipswich, QLD, Australia
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