Responsibilities
* Provide Level 2/3 support for JIRA Software, JIRA Service Management, and Confluence.
* Manage user access, roles, permissions, and project security.
* Configure workflows, screens, fields, automation rules, dashboards, and reports.
* Support Agile (Scrum/Kanban) and ITSM processes.
* Troubleshoot incidents, service requests, and defects.
* Monitor license usage, identify inactive users, and support license optimization initiatives.
* Implement changes following approved change management processes.
* Support upgrades, integrations, and automation initiatives.
* Ensure compliance with security, audit, and governance standards.
* Provide user training, documentation, and best‐practice guidance.
Required Skills & Qualifications
* Hands‐on experience with Atlassian JIRA (Software and Service Management).
* Strong understanding of JIRA workflows, schemes, permissions, and automation.
* Knowledge of Agile methodologies (Scrum, Kanban) and ITSM concepts.
* Experience with JIRA reporting and dashboards.
* Three to six years of experience in JIRA administration or tool support.
* Strong problem‐solving, communication, and stakeholder management skills.
Good to Have
* Experience with Flexera or Software Asset Management tools.
* Confluence administration experience.
* Scripting knowledge (Groovy / REST APIs).
Key Performance Indicators (KPIs)
* Ticket resolution SLA adherence.
* User satisfaction score.
* Change success rate.
Benefits
* Competitive salary package aligned with the Australian market, with performance‐based incentives, recognition programmes, and comprehensive employee benefits.
* Global exposure with local impact across diverse industries.
* Empowering leadership & supportive environment encouraging initiative, innovation and collaboration.
* Career development opportunities with structured learning, certification support, and clear progression pathways.
* Inclusive, collaborative culture valuing diversity, equity and accessibility.
* Continuous learning and cutting‐edge innovation with structured learning programs, global certifications and opportunities to work with emerging technologies.
Equal Opportunity Employer
TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.
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