Job Overview
The Service Desk Officer plays a crucial role in providing top-notch support to IT Services' clients, ensuring seamless operations and excellent user experience.
This position requires a strong ability to troubleshoot basic software issues, such as resetting passwords or updating drivers, while maintaining IT equipment, asset management, and record keeping.
Key Responsibilities:
* Provide effective Service Desk support for IT Services' clients.
* Record incidents, service requests, status and resolution information using the Museum's IT Service Management System.
* Maintain IT equipment, asset management, and record keeping.
* Assist in maintenance of operational procedures and documentation for IT systems within the organization.
* Participate in project work as required to implement IT improvements.
Requirements
Our ideal candidate should have:
* Experience with common operating systems, such as Windows and MacOS.
* Strong customer service skills and ability to communicate technical concepts to non-technical users.
* Ability to work independently with minimal supervision.
* Excellent problem-solving skills and attention to detail.
* Good communication and teamwork skills.