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Guest service agent

Perth
Parmelia Hilton Perth
Service Agent
Posted: 23 December
Offer description

Providing Effortless Luxury at Parmelia Perth

Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.

Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

Parmelia Hilton Perth is more than a destination—it's a community, where team members find a rewarding career and guests discover the best of Perth.

A World of Rewards

* Personal Development: Supported by our Cluster Learning & Development Manager
* Smart uniform laundred and provided
* Complimentary fresh and healthy meals when on duty
* A chance to make a difference through our Corporate Responsibility Programs. Learn more:
* Team Member Travel Program: Discounted hotel nights from $70 worldwide with GO HILTON
* Team Member Referral Program: $100 per successful referral
* 25% off Food and Beverages (subject to individual outlets)
* Fitness Passport: Unlock wellness benefits
* Enjoy Modern, Inclusive Team Member Areas
* Recognition All Year Long

Responsibilities:

* Crafting Memorable Moments: The magic of guest relations and exceptional customer service
* A Brand Ambassador, including gearing up to bring your versatile, team-player magic to the concierge desk
* Mastering the art of auditing and database wizardry, complete with record-keeping magic
* Ensuring peace of mind through vigilant safety and security measures
* Swiftly addressing guest inquiries and special requests with tailored solutions

About You:

* Proven track record in a comparable position with flexible weekend availability
* Have full Australian working rights (at least 6 months without sponsorship) and reside in the Perth Metropolitan Area
* Confident and bubbly personality with an aptitude for hospitable service, leadership, teamwork, and patience
* Holder of RSA with a strong English writing, reading and speaking communication, with a bonus for those who are multilingual
* Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON

Hospitality Integrity Leadership Teamwork Ownership Now

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