At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.
Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.
Location: Melbourne, Australia
Experience: 5+ years
Job Description:
* Oversee and update assigned support service requests.
* Handle daily technical support activities on desktop support, data network and server management.
* Grow clients and communicate to Account Manager by determining new opportunities for optimization.
* Setup desktop computers and peripherals and test network connections.
* Test computers to ensure proper functioning of computer systems.
* Train end users on usage of computer hardware and software.
* Adhere to policies as per corporate manuals and directives.
* Extend computer support for systems: software and hardware.
* Setup computers and install software for various applications and programs.
* Interact with staff on desktop problems and their resolution.
* Network and connect computers within organization to better communication.
* Order or buy computer systems and liaise with purchase and supplies department.
* Maintain computer peripheral devices like printers and resolve associated problems.
* Ensure hardware shipments are properly transported and stored correctly in the stockroom.
* Programming experience
* Network security experience
* Training experience
Desktop Support Engineer Preferred Certifications:
* Microsoft Certified Professional (MCP)
* Microsoft Certified Solutions Expert (MCSE)
* Information Technology Infrastructure Library (ITIL)
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
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