Job Title:
Fraud Detection Specialist
Job Description:
The Role:
We're seeking a detail-oriented and skilled Fraud Detection Specialist to strengthen the integrity of our programs and services. In this role, you'll support fraud detection, quality assurance, and risk oversight across various functions.
You'll play a key role in ensuring that we continue to operate as a trusted authority, helping protect the organisation, its customers, and the broader community.
Key Responsibilities:
* Delivery & Quality Assurance:
o Deliver fraud detection, investigations, and risk monitoring activities across different functions.
o Manage fraud-related processes including escalations, internal audits, sampling, and natural justice procedures.
o Monitor and review high-risk entities to support legitimate outcomes.
o Support continuous improvement by adopting new technologies, process updates, and regulatory changes.
o Provide training and guidance to teams to strengthen awareness and quality assurance.
* Advocacy & Subject Matter Expertise:
o Collaborate with internal stakeholders to improve quality assurance frameworks and strengthen our risk posture.
o Work with teams to identify fraud patterns and enable continual improvement.
o Contribute expertise to strategic partnerships and evolving program needs.
o Identify, assess, and mitigate fraud-related risks that could impact us, our customers, or products.
o Support and influence a strong organisational risk culture.
* Governance & Compliance:
o Ensure compliance with relevant governance, policy, and regulatory obligations.
o Support efficient and scalable QA systems and reporting to achieve strong outcomes at optimal cost.
Requirements:
Education:
Tertiary qualifications in a relevant field such as Criminology, Business, Law, Data Analytics, Cybersecurity, Risk/Compliance, or equivalent experience.
Experience:
3-5 years experience in fraud analysis, investigations, quality assurance, compliance, or risk management, ideally within a regulated environment.
Skills:
Ability to interpret and apply regulatory frameworks, policies, and standards with accuracy.
Strong data and analytical skills, including proficiency in Excel (pivot tables, lookups) and familiarity with reporting dashboards or data interrogation tools.
Excellent written communication skills for drafting investigation reports, audit findings, and escalation summaries.
A proactive, improvement-focused mindset with the ability to adapt to evolving processes and regulatory requirements.
Benefits:
Flexible Work Environment – Hybrid working arrangements with a mix of remote and in-person collaboration.
Extra Leave Options – Three gifted days per year, a recharge day, and two floating holidays.
Professional Development – Access to Skillsoft, MySFIA skills assessment, and a yearly training allowance.
Engaging Workplace Culture – Inclusive team environment with regular activities, learning sessions, and support.
Exclusive Membership Benefits – Complimentary membership offering extensive resources and networks.
Financial & Well-being Support – NFP salary packaging and access to confidential EAP services.
Family-Friendly Policies – Supportive leave options for parents and caregivers.
How to Apply:
Click 'Apply Now' and submit your resume and cover letter outlining why you're the perfect fit for this role.